Managing emergencies

G4-DMA SO

Enel has introduced a crisis management system, which establishes a common management approach to critical events in the various countries where the Company operates through the adoption of standard means and which guarantees the appropriate involvement of the competent company departments both in the case of events limited to a national level and in the case of serious crises which involve the whole Group. According to this approach, it has been envisaged to adopt a global measurement system, with a 3-level scale, to assess the magnitude of the impact caused by the critical event. Crises with a high impact level are managed centrally, while those with a medium or low impact level are managed within the specific organization in the individual countries.

For crises with a high impact level, it is envisaged to set up a central crisis committee chaired by the Chief Executive Officer, which also involves the heads of Holding Functions. In these cases, an operative centre is active in Enel Headquarters in Viale Regina Margherita, Rome, providing 24-hour support for communication and coordination of the flow of information. Periodic simulations are foreseen for the verification of the correct functioning of the system.

In the Parent Company there is a Security unit as part of the Staff and Organization Function with the aim of defining strategies and guidelines on the issues of safety, guaranteeing reporting to top management and promoting the sharing of best practice. In addition, a travel security process has been established with the aim of protecting Enel staff travelling abroad by supplying information and notices on the destination countries, indicating the conditions which could represent risks for the health and safety of travelers (for example, political unrest, terrorist attacks, crime, healthcare emergencies, etc.), providing the guidelines and conduct to be followed and activating security measures needed in regard to the risk level identified for the destination country.