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Letter to stakeholders
Getting to know Enel
10
Enel worldwide
Company profile
Enel’s organizational model
Open to change
A sustainable year
What they say about us
Solid governance
The principles underpinning our work
Transparency in institutional relations
Enel’s presence in the main energy and Sustainability associations
Defining priorities
4
The process of defining priorities
Stakeholders engagement
The significant issues
The materiality matrix 2015
Sustainability Strategy and Plan
4
How we work
ESG Indexes 2015
2015 results
Sustainability Plan 2016-2020
Our commitment
9
Energy as a driver for the progress of society
Main Innovation projects
Responsible relationships with communities
Main current projects and managing relocation
Value for countries and local areas
The heart of solidarity
The energy of ICT
Sustainability of our main partners
In the front line for IT security (cyber security)
Responsible management of the business
39
Quality for customers
3
Quality in distribution
Quality of service
A transparent relationship with customers
Our people
6
Our values and behaviors
Valorizing merit and managing people
Diversity and inclusion
Listening and dialogue
The company welfare system
Industrial relations
Occupational Health and Safety
9
Development of the culture of safety: communication and training
One Safety
Safety in contract processes
Structural safety and technological innovation
Health in Enel
Safety of communities and of third parties
Managing emergencies
Nuclear policy
Industrial relations for health and safety issues
Sustainable supply chain
3
Purchases and tenders for goods and services
Fuel procurement
Bettercoal (bettercoal.org)
Environment
13
Environmental policy
The new environmental objectives to 2020
Environmental governance
Climate strategy
Emissions of SO₂, NOx and particulate matter
Efficiency in energy consumption
Responsible management of water resources
Protecting biodiversity
Biodiversity projects
Management of waste
Other activities
Environmental disputes
Environmental criticalities
Appendix
Sustainability Report
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GRI
G4-EU13
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G4-EU13
Tutela della biodiversità
I progetti di biodiversità di Enel nel mondo
Protecting biodiversity
Biodiversity projects