Stakeholders engagement

G4-24 G4-25 G4-26

Understanding the expectations of stakeholders and keeping a continuous dialogue process open are at the heart of Enel’s strategy, as shown by the new “Open Power” approach through which the Group aims to increasingly open up to cooperation and participation with stakeholders, in order to successfully address future challenges.

For the purposes of analyzing the priorities, each year Enel reviews, identifies, and catalogues the Group’s stakeholders, globally and in each individual country. The various units responsible for relationships with stakeholders are involved in updating the overall list, in order to ensure that it is always up to date and aligned with the various companies, and contribute to the assessment of stakeholders in terms of importance for the Group. The stakeholder categories identified (financial community, institutions, companies and category associations, civil society and local communities, suppliers and contractors, employees, customers, the media) are assessed and weighted in relation to the following parameters: dependence (in the sense of the importance of the relationship for the stakeholder), influence (importance of the relationship for the company) and urgency (temporal aspect of the relationship).

The interaction with stakeholders takes place through numerous initiatives to involve them, with different methods depending on the communication channel (general, specific, and participatory channels), the type of relationship with the group concerned, the frequency of interaction and the reference context.

Main types and channels of communication with stakeholders

  • Employees

  • Financial community

  • Customers

  • Companies and category associations

  • Suppliers and contractors

  • Media

  • Civil society and local communities

  • Institutions

  • Agents
  • Climate survey
  • Company magazine
  • Consumer associations
  • Customer focus centers
  • Dedicated meetings
  • Direct contacts
  • Enel retail points and commercial offices
  • Forums
  • Forums and dedicated meetings
  • Forums and work groups
  • Interviews conoscitive
  • Intranet
  • Investor Day
  • Investor relations and Corporate Affairs
  • Meetings
  • Mobile apps
  • Newsletter
  • Notification channel
  • Online
  • Online portal
  • Press releases
  • Releases
  • Roadshows
  • Social networks
  • Surveys
  • Web channel
  • Work groups

Employees

Climate survey
Company magazine
Forums
Interviews conoscitive
Intranet
Newsletter
Notification channel
Work groups

Financial community

Direct contacts
Investor Day
Investor relations and Corporate Affairs
Roadshows
Web channel

Customers

Agents
Consumer associations
Customer focus centers
Enel retail points and commercial offices
Forums and work groups
Mobile apps
Online portal
Social networks
Surveys

Companies and category associations

Direct contacts
Forums and dedicated meetings
Meetings
Work groups

Suppliers and contractors

Direct contacts
Forums and dedicated meetings
Web channel
Work groups

Media

Dedicated meetings
Direct contacts
Press releases
Roadshows
Social networks

Civil society and local communities

Direct contacts
Notification channel
Online
Releases
Social networks

Institutions

Direct contacts
Notification channel
Online
Releases
Social networks